faq

F.A.Q.

Doggy Haven Resort, serving Bothell and the Seattle area, has collected the most commonly asked questions we receive. Please check here to see if your question is answered below.

If you still have questions about Doggy Haven Resort, give us a call at (425) 482-4472.

Who watches the dogs at night?

One of our wonderful staff lives on site to provide care for all of our guests overnight! All other times we have a full complement of staff to care for the dogs on the same schedule morning to night, even if our front office might be closed (like the reduced hours on the weekend or during holidays).

Can my young puppy attend daycare (or be boarded)?

There is no one easy answer for this, but the short one is: maybe. While we here at Doggy Haven definitely love puppies, we want them to have a healthy start to life, so always be sure to consult with your veterinarian if you are concerned about the age of your puppy for boarding. Once you have their go ahead, and your puppy has received all of his shots and has exhibited playful and sociable behavior around other dogs, then they may be a great candidate for Doggy Haven Resort! We’re always happy to give them a trial day and see how it goes, please feel free to call us with any further questions.

Does my dog need to be spayed or neutered?

Yes. Doggy Haven Resort reserves the right to refuse boarding to any pet for any reason and at any time. Due to the nature of our business and to ensure the safety of the other boarding guests and our resort companions, both females and males must be fixed if over 6 months of age. We cannot allow exceptions.

Are there any breeds that you do NOT accept for daycare or boarding?

While there are a few PURE breeds that we cannot accept, please know that it is not because these dogs are not just as wonderful or amazing as any other dogs (in fact our staff often have personal dogs from a breed found on this list).

Consider that although breeds like Golden Retrievers and Labradors tend to do very well in group play settings, that is a tendency, not a guarantee. Likewise, there are breeds that can be successful, but in our experience have not been the best fit for our rather large groups.

Our insurance carrier prohibits us from accepting the following purebred breeds: Pit Bull Terriers, American Staffordshire Terriers, Akitas, Rottweilers, Chow Chows, German Shepherds, Belgian Malinois, and Bull Mastiffs.

If you have a mix with any (or perhaps even all?) of the breeds mentioned above, please do not hesitate to give us a call and talk with one of our knowledgeable staff to see if your dog might fit in with us. Not all dogs are the same! We definitely know this, and look forward to working with you to make sure your dog has the best care possible. We are also very happy to offer recommendations to some of our fellow daycares in the area that we think could be a good fit for your dogs if you do call us to tell us about your companion.

Can super tiny (or giant) dogs attend daycare (or be boarded)?

Yes! As long as your dog is socialized and vaccinated, he may come to Doggy Haven Resort (except for the breeds noted above). Your dog will be grouped with dogs of like size and temperament. We’ve hosted dogs from tiny teacup breeds to giant Newfoundlands and Great Danes.

What happens if my dog doesn’t play well with others?

Sometimes dogs just don’t get along…much like people. If a dog exhibits any signs of aggression or fear, one of our knowledgeable staff will remove the dog from the playgroup for a short period of time. After the break we will evaluate the temperament of the dog and determine if he is simply tired and just needs to wind down in order to rejoin the playgroup, or if there might be something else going on.

Ideally we catch this behavior during the trial and can let you know that your dog might be overwhelmed by our large play groups. If for some reason we don’t, or it develops over the course of a long stay, we will make every effort to find the right combination of naps, switching yards, one-on-one time and exercise to help your dog be successful again!

Can I board both of my dogs together?

Absolutely! We have suites are spacious enough to accommodate two medium sized dogs easily, and up to three or four small dogs. For large breeds or more than two dogs we also have adjoining suites that allow for extra shared space.

Can my dog bring her toys and other belongings?

We encourage it! Although we have our own beds and bedding for every room, we know that sometimes your dog has their own special bed that they love, or perhaps the one toy that they cannot live without. Please know that we do not have unlimited space, however, and try to limit how many things you pack with your dog to just a few essentials.

How do you clean Doggy Haven Resort? What if my dog makes a mess in his suite?

Don’t worry, accidents do happen, and we clean them up the moment we notice the problem. Additionally, Doggy Haven Resort cleans and sanitizes the suites every day, from floor to ceiling. We use multiple disinfectants and quatricides, all safe for human and animal use. The air is disinfected and recycled throughout the day. Doggy Haven has very strict cleaning and disinfecting procedures to ensure the health and safety of all our guests.

Is it true my dog can get canine cough (Bordetellosis) in a facility like yours?

We wish we could say it never happens, but unfortunately it will happen, though it is uncommon. Understanding that this can be a huge concern, we take every precaution to prevent this virus in our facility. Although we adhere strictly to the requirement that each dog be properly vaccinated against Bordetella AND follow a stringent and ongoing cleaning process with a broad spectrum veridical and bactericidal disinfectant cleaner, canine cough may still occur. Canine cough is a virus, similar to the common cold humans get, and there is no known 100% preventative.

Even in the most hygienic, well-ventilated, spacious kennels the possibility of a dog acquiring canine cough exists. Canine cough can be acquired from your neighbor’s dog, from a champion show dog at a dog show, from the animal hospital where your dog just received his shots or was treated for a cut paw…There may have been an infected dog, unknown to anyone, that acted as a source for other dogs. Infected dogs can spread the organisms for days to weeks even after seeming to have fully recovered!

Most at risk for Kennel Cough are young dogs (under 1 year), senior dogs, and dogs who are recovering from an injury or surgery or otherwise have a compromised immune system.

For more information on canine cough, visit: 
http://www.thepetcenter.com/gen/kenc.html

For more information about Canine Influenza (the ‘dog flu’), visit:
http://www.thepetcenter.com/gen/canineinfluenza.html or
http://seattlepi.nwsource.com/local/241734_dogflu22.html

What if my dog gets sick during his stay or during his day at daycare?

Although it rarely occurs, some dogs do become ill during their stay. We have several trusted veterinarians, that we may take your dog to see if their illness is serious. For concerns that happen after hours, we will take your dog to the 24/7 emergency veterinary center nearby. We will make every effort to contact you according to your instructions in the event your dog becomes ill enough to warrant a trip to the veterinary clinic.

My dog often rejects food when left with someone else…what will you do?

Some dogs become a little stressed when they are away from their owners and decide to stage a hunger strike. If a dog displays stress and won’t eat, one of our staff will spend extra time with your dog to coax it to eat. We don’t let dogs go without ample food and water during their stay. Their food and water intake is monitored each day to ensure they remain happy and healthy. We also offer healthy alternatives that may be used to ‘jumpstart’ their appetite, if necessary. We are also equipped to weigh your dog daily to make sure they don’t loose too much while being here if they do have problems eating.

Can you give my dog his medications?

Yes, we are happy to give your dog any necessary medications! Please be sure to bring us dosage instructions, veterinarian information, and an adequate supply for the stay with a little extra just in case, if possible.

My dog receives holistic (natural) veterinary care, is that okay?

We understand that some dog owners believe the holistic path is best for their pets and we respect their decision. However, in order to protect all of our guests to the best of OUR ability, we require recent proof of titer results for the basic vaccinations AND require a commercial vaccination for Bordetella – either nasal or injected. Canine cough can become a serious problem throughout a facility like ours, and we are doing everything we possibly can to protect our guests. Some veterinarians describe canine cough as similar to a cold, but it can be very detrimental to young and old dogs, and that is the last thing we want to occur.

What can I expect from my dog after she has boarded with you?

Your dog will be excited to see you! But once she gets home, she may act very tired or sleep more than usual. Don’t worry! This is quite common. Remember, your dog spent each day here romping and playing with others – likely engaging in more activity than usual. Think of spending a week at the gym! And like us, she may be a little sore and in need of some rest. As many owners have told us, it only takes a day or two and their dog is back to normal. Allow your dog to rest up quietly and enjoy the time to cuddle up with your special friend!

Do you offer discounts for long-term boarding or for military personnel?

Yes! There is a 10% discount for stays greater than 30 days. Active Military personnel receive a 10% discount.

Can I purchase a Gift Certificate for Doggy Haven Resort?

Sure! Please visit us during business hours or call us to purchase a gift certificate.

How do I find out if a suite is available for my upcoming vacation/trip?

Contact us by telephone at (425) 482-4472 or complete the Reservation Request online form.